Infinity electrical cables

Update August 2014 - installed Infinity cable recalled

Unused Infinity and Olsent-branded electrical cables were recalled and their supply prohibited in Queensland in 2013 after they failed to meet electrical safety standards due to poor quality plastic insulation coating.

The ACCC has now negotiated a national recall of cable that has already been installed in buildings in order to prevent these cables from causing electric shocks or fires in the future.

Read more about the current recall

Infinity electrical cables have been prohibited in Queensland, meaning they are not to be sold or installed.

This includes all brands of cable or cables imported, sold or distributed by Infinity Cable Co Pty Ltd, of all sizes, configurations and models of 'polymeric insulated electrical cable' which is PVC sheathed or PVC insulated.

This relates to electrical cable and not to computer/data cable or TV cable (coaxial cable) or speaker wire.

The brands known to have been supplied by Infinity Cable Co Pty Ltd include 'Infinity' and some 'Olsent' branded cables.

Why is the product prohibited?

The PVC material used as insulation on the cable is not a suitable compound and not complying with Australian safety standard ageing tests.

While there is no immediate safety risk to householders, current testing shows that Infinity cable is likely to deteriorate faster than standard cable.

Who should I contact?

House occupiers who are concerned that this cabling may have been used in their homes should contact their builder or licensed electrician for an inspection.

A risk assessment will help determine the timeframe before the cable should be replaced, based around factors such as the ambient temperatures the cable is exposed to, the duration of any higher temperature exposure, the electrical loading on the cable and the location of the cable. As each installation is different the assessment would be unique for each installation.

House occupiers should always engage a licensed electrician and never undertake their own electrical work or inspections.

Unused cable recalled

Unused Infinity cable should be returned to the store from where it was purchased.

More information

Further information is available by calling the Electrical Safety Infoline on 1300 362 128 or visiting Product safety recalls Australia.

Information about refunds and warranties is available from the Australian Consumer and Competition Commission or contact the Queensland Office of Fair Trading.

A prohibition notice was issued on 11 October 2013.